Returns / Exchanges

All Subwoofers have a 1 year manufacture warranty. All items are handcrafted and customized with care, therefore we don’t usually accept returns or exchanges on custom subwoofers unless the fault was ours. If you do have an issue with your product, please feel free to contact us, and we can solve the issue.

Cancellations

Our team works hard to ensure that you have your product out in a timely fashion, so we start the creation process immediately after placing the order. If you need to cancel the transaction, feel free to contact us within 24 hours of purchase.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@emaudio.com

Shipping

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.